Covid-19 Procedures
To protect the health and safety of my customers as well as myself, the below procedures go into effect on April 1, 2020 when the shop opens for the season. I look forward to the time when these drastic measures are no longer needed and I can gladly welcome you into my shop!
- If you are sick in any manner, please stay home! I will happily work on your bike at a later date!
- Appointments are required. Walk-ins are not accepted and customers will not enter the shop or drive onto the property. Do NOT open the gate and enter the property.
- At your appointment time, please park outside the gate and remain in your car if I have not already opened it. If you arrive early, or are going to be late, text me at 613.276.5216.
- I will open the gate enough for you to roll your bike through; please lean it against a tree while I keep a physical distance.
- I will close the gate behind you and disinfect the bike before it goes in the shop.
- As always, I will email or call you if I come across any unusual issues with your bike that I want approval on before proceeding.
- If you want an accessory (bell, lights etc.), I will email or text you photos of items so you can select the one you want.
- I have a good stock of the usual parts and accessories; I am not placing any special parts (ex: for high end or speciality bikes) or accessories orders at this time.
- I will email the invoice as soon as the bike is ready.
- Payment is required before pick-up via e-Interac to info@wheelsinmotion.bike. I will not accept cash or cheques at this time.
- Pick-up & drop-off procedures are the same.
Any customer who does not adhere to these procedures will be refused service. Please assist in keeping us all safe and healthy.